Your business is vulnerable to disruption at any time, particularly if you’re not thinking about the customer experience. The era of relying on satisfied customers is long gone.
Today organizations need to surprise, delight, and solve for moment-by-moment problems as the customer’s needs evolve over time. For those that don’t, it’s only a matter of time before the customer moves on. How do you ensure this is not your fate?
In this webinar, Chris J. Snook, author of “Digital Sense” an award-winning entrepreneur uncovers the elements essential to your businesses’ ability to compete: design thinking, lean design, agile development, usability, and customer experience. He also gives actionable ideas on how to implement a solid customer experience strategy regardless of size.