It’s safe to say we’re in a fintech revolution and the future remains positive –– from an investment and demand perspective. The adoption among consumers is rapid and climbing, and large financial institutions are increasingly turning to fintech innovation as a way to stay current with the ever-evolving needs and expectations of…

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4 Branding Lessons from 3 Top College Basketball Coaches

Your brand is your most important asset. Without it, your business is nothing more than a commodity. And if your brand truly is “what people say about you when you’re not in the room,” how do you shape the conversation? Interestingly, some of the most revered college basketball coaches of our time…

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Finish as You Aim to Start

The final days of 2016, another year, are here! I love this time of year because it is a time of both reflection and renewal. It is a time to test our ability to focus as we navigate extra traffic on the road, extra evenings out of the home, extra lines at…

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Is Your Business Optimized for Apple Maps?

With the release of iOS 10, Apple made some significant changes to their Apple Maps application. They added more third-party app integration, allowed more options for viewing routes and made it easier for Siri to help get users to where they’re going. Along with all of these changes, Apple also partnered up…

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6 Trends Shaping 2017 Innovation

Disruption has always been a part of business, but today it’s happening at a much more rapid pace thanks to innovation and now the secondary ripple effects of that innovation. Over the course of 2016, we saw plenty of savvy companies—from enterprise to early stage—disrupt entire industries with innovative design thinking. So…

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For the Love of Money (aka Customers)

WHO CARES? THEY DID. During a recent two-day persona workshop, I saw the depth of our client’s knowledge and empathy for their customers. I saw how their culture was built around providing compassionate customer service and how they expect their customer service representatives to go beyond the expectations of their customers. As…

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Don’t Miss Your Industry’s Brexit

This year featured a couple of unexpected election outcomes in the U.S. and abroad. Learn how to apply lessons from these elections to answer this question: Do you know who your customers are and why they should vote for you? If the surprising election of Donald Trump as President of the United…

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