Author: Terri O'Shaughnessy


Gathering Feedback From Inside and Out

June 16, 2017 by Terri O'Shaughnessy

We talk a lot about branding here at Tallwave. Why? Because brands drive revenue. Of course, branding exercises are a primary part of the process when launching a company or product, but what if you’re already established? One of the most important exercises you can undertake as an established company is a brand refresher workshop.…

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Customer ExperienceUser Experience

Could Customer Experience Make or Break Your Business?

February 21, 2017 by Terri O'Shaughnessy

Innovate or die. This has become the mantra of businesses around the globe large and small. But what does it take to innovate? True innovation is a lot easier said than done. It’s more than introducing a new piece of technology or way of doing something. It requires a holistic understanding of the customer journey,…

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Getting to Know You: Terri O’Shaughnessy, Director of Client Services

January 18, 2017 by Terri O'Shaughnessy

How long have you worked at Tallwave? I’ve been with Tallwave for about a year and a half. What is your favorite part of your current role? Every day is different. I enjoy getting to work with a variety of clients, all with very unique products and personalities. What is one goal you’d like to…

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The Big 5: Questions to Address in User Testing

June 22, 2016 by Terri O'Shaughnessy

On the heels of Apple’s WWDC last week, the keynote address undoubtedly had savvy entrepreneurs and developers already thinking about how to leverage new releases; specifically, the dramatically expanded API, and integration with maps, messages, phone, and Siri. While this opens the door to new possibilities, it doesn’t change the very fundamental need to test…

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