Customer ExperienceProductUser Experience

Delivering a Unified Customer Experience When Multiple Partners Affect the Outcome

May 10, 2017 by Robert Wallace

When a brand depends on partners to work directly with its customers along key points of the relationship lifecycle, delivering a consistently good customer experience becomes an even greater challenge. Think brands like DoorDash, Airbnb, Uber Eats, DUFL, and even Amazon in certain cases. Taking DoorDash as an example, the company is reliant on the…

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Customer ExperienceProductUser Experience

How Great Products Change Our Behaviors

April 20, 2017 by Robert Wallace

Our culture of convenience certainly wasn’t hatched with the likes of Uber or Amazon alone, but they are great examples of modern-day brands that have completely shifted our behaviors over time. And isn’t that the hallmark of a truly great brand or product? At some point they prompt us to ask, “how did we do…

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6 Trends Shaping 2017 Innovation

December 15, 2016 by Robert Wallace

Disruption has always been a part of business, but today it’s happening at a much more rapid pace thanks to innovation and now the secondary ripple effects of that innovation. Over the course of 2016, we saw plenty of savvy companies—from enterprise to early stage—disrupt entire industries with innovative design thinking. So what’s in store…

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The Big 5: Questions to Address in User Testing

June 22, 2016 by Terri O'Shaughnessy

On the heels of Apple’s WWDC last week, the keynote address undoubtedly had savvy entrepreneurs and developers already thinking about how to leverage new releases; specifically, the dramatically expanded API, and integration with maps, messages, phone, and Siri. While this opens the door to new possibilities, it doesn’t change the very fundamental need to test…

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Why Estimating Software Projects Suuuuucks

May 16, 2016 by Scott Williams

“I love deadlines. I love the whooshing noise they make as they go by.” – Douglas Adams Most software schedules are inaccurate on the best of days. No-one is good at it, not even one. The best you can get at it is “not terrible”. It’s a hard nut to crack, and we (the development…

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Customer ExperienceDevelopmentGrowthProduct

In-App Purchases. What you need to know before developing a Mobile App

April 13, 2016 by Scott Williams

So you’re building an iOS app. Great! Let’s get to the brass tacks; how are you going to make money on it? Will there be some kind of purchasing ability within the app? If your app is going to be anything like the majority of the 1.6 Million apps in the App Store, whose in-app…

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Webinar: How to Build a Great Product While Balancing a Million Demands

March 01, 2016 by Tanner Tegtmeyer

Product management is often a delicate balancing act. Those on product teams or who manage them, know the struggles of balancing user needs with corporate and functional demands. How do you get product roadmap buy-in from all stakeholders involved? Furthermore, how do you ensure you’re building the right products and features? Product management experts, Cassidy…

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Customer ExperienceDesignProduct

Why Enterprise Needs to Get a Grip on User Experience

November 18, 2015 by Robert Wallace

One of the most relevant topics in design and product development today is the consumerization of enterprise software. Specifically, how enterprise product managers and designers can effectively meet the demands of today’s experience-driven world and increase their return on investment. In highly commoditized segments, user experience will be what hooks a customer to choose your…

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Product Round-Up: Top Design and Development Tools

November 18, 2015 by Chelsea Winkel

We’ve decided to let you in on a secret. Sort of a peek under the hood at Tallwave. We’ve curated a list of some of the best design and development tools for startups – arranged by stage from ideation to build to launch. Below you will find our top-secret list of go-to tools and resources.…

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