At Tallwave, we’ve identified several moments along the customer journey that can strengthen or weaken the relationship between brands and their customers. Succeeding or failing in these moments can make or break that relationship.
Whether it’s optimizing the purchase experience, enhancing the post-purchase journey, or refining how organizations deliver a consistent customer experience, we help brands transform their CX strategies to attract and retain customers and drive business growth.
This is the moment customers see potential value from engaging with your brand and are willing to commit time or money or complete a high-value action as a result. Optimizing the purchase experience helps brands deliver value in the moment of commitment to drive conversion.
See how Tallwave helped a large food distribution company evolve their CX to better align to customer needs and uncover over $100k incremental revenue potential.
This is the moment your customer experience fulfills or falls short of your brand promise in the eyes of your customer. Enhancing the post-purchase experience can help brands delight first-time customers and earn loyalty.
See how Tallwave helped a leading global financial services company improve their customer experience by better empowering their agents to deliver superior service to their high-value customers while reducing service delivery costs by 50%.
This is the moment customers subconsciously accept your product or service and makes it an essential part of their lives as a result of consistent positive experiences with your brand. Designing a customer flywheel experience helps brands deliver great CX consistently across multiple touchpoints.
See how Tallwave helped Banner Health increase engagement with their website content, driving 24% growth in organic website sessions in just 5 months and increasing usage of their self-service portal.
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