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Help Us Support Healthcare Heroes This Holiday Season

If you had told us at the beginning of the year – when humans all over the world were cheering in the new year, making personal and professional resolutions, and kissing their loved ones – that in just a few weeks, the entire world as we knew it would change, we wouldn’t have believed you.

Featured articles

How to Brainstorm for Innovation

Brainstorming isn’t always easy. Here’s how to brainstorm for innovation with a few of our favorite brainstorming activities.

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This Week In CX: Brands Put Humans, Connections & Post-COVID Plans First

The first work week of 2021 has officially come to a close and what a week it’s been. Our country collectively experienced a roller coaster of emotions – from hope and optimism to shock and despair – but, through it all, individuals and brands continued to prove that if we put humans first and work together to create positive change, we can and will prevail.

Crafting Employee Experiences That Improve Customer Experiences

Employees are a company’s first customer and oftentimes, the driver and deliverers of customer experience. Whether working behind the scenes or interacting with customers first-hand, the satisfaction and fulfillment employees have with their work and pride they feel for their companies impacts every touchpoint of the consumer journey.

Why Tallwavers – Old & New – Say Tallwave Is a Great Place to Work

In 2020, we were honored to be voted a Best Place to Work in Phoenix by the Phoenix Business Journal. But after receiving the award, it made us wonder: What exactly do employees tell applicants, friends, family and clients when they ask why Tallwave is a great place to work? That question led us to do what we know best: Ask our team for their input.

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This Week in CX: LinkedIn Goes Shopping, Burger King Loans Its Crown & More

Just one week until holiday break and brands are wrapping up the year by looking to the future. With trust and safety being customers’ main concern in 2021, companies like Volvo are talking about germ-fighting cars, AR/AI and voice technologies are preparing to usher in the era of contactless UI, and Burger King is proving that a little sharing and kindness can go a long way.

Help Us Support Healthcare Heroes This Holiday Season

If you had told us at the beginning of the year – when humans all over the world were cheering in the new year, making personal and professional resolutions, and kissing their loved ones – that in just a few weeks, the entire world as we knew it would change, we wouldn’t have believed you.

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Solving for the Lack of Diversity in CX

We learned one very big lesson in 2020: You can’t solve for the lack of diversity in customer experiences until you deal with diversity issues in your own employee experience.

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What Is CX & Why Does It Matter

CX – also known as customer experience – defines how people feel about brands and businesses. It’s the impression a brand leaves on a person and It encompasses everything – every stage, every conversation, every interaction that takes place over time and across a variety of channels – that ultimately informs and drives customer acquisition, retention, loyalty, and advocacy.

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Real People Told Us What They Want From Healthcare in 2021

Healthcare companies have been flocking to us in droves with the question, “How do we change for the future?” To provide strategic solutions, we first asked people who the answers impact most: patients and practitioners.

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The Zoomie Awards: 2020 Winners

As a people-centric company, we love being around each other. Our teammates are awesome and we take every excuse to celebrate our wins, no matter how big or small. Whether it’s lunch gatherings, coffee breaks, or happy hour, we always find a way to enjoy each other.

Badass CX in the Time of COVID-19

We found four key themes that illustrate how companies are adapting their CX to meet customer needs during the Coronavirus outbreak.

How to Brainstorm for Innovation

Brainstorming isn’t always easy. Here’s how to brainstorm for innovation with a few of our favorite brainstorming activities.

Is Traditional Media Dead?

Streaming services are on the rise, but traditional media still reigns supreme. Incorporating traditional and digital media can build an integrated marketing campaign.

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