Summary
A leading global financial services company had a credit card that was centered on exceptional customer service.
The division managing this card had already set themselves apart with their remarkable service to cardholders across the globe. Unfortunately, the methods used to earn that stellar reputation were inefficient, stalling their growth efforts and causing them to miss opportunities to delight customers and build brand loyalty.
We partnered with this leading global financial services company to streamline their internal product development process, build a powerful system for agents who provided white-glove service to these elite cardholders, and get it to market in a third of the time (and half of the cost) they planned for themselves.
Services
- Strategy
- Strategic Planning
- Product Design & Development