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Employees are a company’s first customer and oftentimes, the driver and deliverers of customer experience. Whether working behind the scenes or interacting with customers first-hand, the satisfaction and fulfillment employees have with their work and pride they feel for their companies impacts every touchpoint of the consumer journey.
Over time as you get those yes-es from your leads, you are developing a relationship and building trust.
Deciding on the best strategy for diversifying your brand is a matter of listening to your customers.
In 2020, we were honored to be voted a Best Place to Work in Phoenix by the Phoenix Business Journal. But after receiving the award, it made us wonder: What exactly do employees tell applicants, friends, family and clients when they ask why Tallwave is a great place to work? That question led us to do what we know best: Ask our team for their input.
Content and design are fundamental components of customer experience (CX), and the way the two are strategized and executed can make or break relationships with target audiences.
Just one week until holiday break and brands are wrapping up the year by looking to the future. With trust and safety being customers’ main concern in 2021, companies like Volvo are talking about germ-fighting cars, AR/AI and voice technologies are preparing to usher in the era of contactless UI, and Burger King is proving that a little sharing and kindness can go a long way.
If you had told us at the beginning of the year – when humans all over the world were cheering in the new year, making personal and professional resolutions, and kissing their loved ones – that in just a few weeks, the entire world as we knew it would change, we wouldn’t have believed you.
We learned one very big lesson in 2020: You can’t solve for the lack of diversity in customer experiences until you deal with diversity issues in your own employee experience.
It seems like everyone announced plans to reimagine, rebrand, and reconnect with consumers in a new – and pandemic-approved – way in the last seven days.
CX – or customer experience – defines how people feel about brands and businesses. It’s the impression a brand leaves on a person. It encompasses every stage, conversation, and interaction that takes place across a variety of channels. CX ultimately informs and drives customer acquisition, retention, loyalty, and advocacy.
Tallwave Headquarters
6720 N. Scottsdale Road, Suite 140
Scottsdale, Arizona 85253
(602) 840-0400
Tallwave Headquarters
6720 N. Scottsdale Road, Suite 140
Scottsdale, Arizona 85253
(602) 840-0400
For business inquiries, contact Ed Borromeo, Tallwave Partner at innovate@tallwave.com
©2024 Tallwave LLC. All rights reserved.
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