From giving away money to cultivating safe celebrations and making home grocery delivery even more high-tech, these are the stories our Tallwavers are talking about this week.
Bunger Steel
Doing some things and making some impacts
Search: “”
We found 131 results for your search.
The healthcare industry was always going to need to integrate and provide more personalized digital-first experiences for patients. The 2020 pandemic just sped up that demand.
Most Healthcare organizations are struggling with one common challenge: Keeping patients engaged with their services, products and practitioners long-term. But a new company has uncovered a human-centered and data-driven way to fix just that.
What do you get when you combine Zoom, a dairy alternative drink, unscripted comedians & a blind taste test? A new marketing campaign udderly worth talking about.
Your products or services are top-notch and offer something unique to customers in the marketplace but there’s a problem – consumer groups are aging, expectations are rising and you simply don’t understand your audience, anymore.
There were so many big CX-related news stories in the last five days (ahem, did you hear Fitbit was purchased by Google?!), but, alas, it was Sephora, Kia, General Motors and the New Mexico MVD that piqued our team’s interest this past week.
In this bi-weekly series, we talk to change agents and innovators across a number of markets who are designing and delivering unmatched experiences and products.
The first work week of 2021 has officially come to a close and what a week it’s been. Our country collectively experienced a roller coaster of emotions – from hope and optimism to shock and despair – but, through it all, individuals and brands continued to prove that if we put humans first and work together to create positive change, we can and will prevail.
Employees are a company’s first customer and oftentimes, the driver and deliverers of customer experience. Whether working behind the scenes or interacting with customers first-hand, the satisfaction and fulfillment employees have with their work and pride they feel for their companies impacts every touchpoint of the consumer journey.
Over time as you get those yes-es from your leads, you are developing a relationship and building trust.