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Data Driven Insights into the Evolving Customer Experience

CONTACT US Data-Driven Insights into the Evolving Customer Experience Pre & Post-Pandemic Download PDF The world as we know it has changed forever. Or has it? The effects of COVID-19 were immediate and felt by every industry and business across the globe. Customer behaviors and expectations changed overnight as fear and anxiety swept through communities, […]

Strategy

Design Studios 101: What, Why, & How to Use Them For Innovation

Post author By Tallwave Team
Post date April 13, 2021
No Comments on Design Studios 101: What, Why, & How to Use Them For Innovation

Design studios can affect all teams and work streams within a business, and can improve customer engagement and the overall experience.

Tags agile ux, design, innovation, product development, ux design

Interviews Strategy

The Evolving Landscape of DTC: A Q&A with SimpleTire CMO Phuong Petersen

Post author By Tallwave Team
Post date March 30, 2021
No Comments on The Evolving Landscape of DTC: A Q&A with SimpleTire CMO Phuong Petersen

Learn how direct-to-consumer organizations like SimpleTire are strategizing and implementing business with customer experience at the core.

Tags automotive, direct to consumer

News

Tallwave Named to CIOReview’s 2021 Most Promising Customer Experience Management Companies

Post author By Tallwave Team
Post date March 29, 2021
No Comments on Tallwave Named to CIOReview’s 2021 Most Promising Customer Experience Management Companies

Tallwave was recently recognized for achievements in crafting and implementing excellent customer experiences for clients.

Tags media coverage

News

Tallwave Takes Texas: Meet the Dallas Team

Post author By Tallwave Team
Post date March 16, 2021
No Comments on Tallwave Takes Texas: Meet the Dallas Team

Now that our Dallas office is open for business, we’d like to introduce you to the Tallwavers ready to shake things up and make waves for clients, new and old.

Tags dallas, employee experience

News

Continuing Our Growth Story By Joining the Dallas Market

Post author By Tallwave Team
Post date March 16, 2021
No Comments on Continuing Our Growth Story By Joining the Dallas Market

Our purpose as a company is to be a force of unstoppable momentum.

Tags business news, business strategy, dallas, employee experience

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Strategy

How to Holistically Map Your Customer Experience

Post author By Tallwave Team
Post date March 1, 2021
No Comments on How to Holistically Map Your Customer Experience

Customer experience mapping isn’t just a trendy term. In 2021, it’s an absolute must-have practice and process for businesses who wish to remain competitive in the modern age.

Tags audience development, customer experience design, customer journey mapping, customer research, digital transformation, product design, product development, strategic planning

Uncategorized

Trends Driving CX Design in the Hospitality Industry: Q&A with Marriott International’s Christine Kettmer

Post author By Lauren Joskowitz
Post date February 24, 2021
No Comments on Trends Driving CX Design in the Hospitality Industry: Q&A with Marriott International’s Christine Kettmer

From contactless services to mindfulness and educational activities, learn how Marriott International is taking their guest experience to the next level in a post-pandemic world.

Tags customer experience, customer experience design, travel & hospitality

News This Week in CX

What’s In Store For the Future of Travel?

Post author By Tallwave Team
Post date February 19, 2021
No Comments on What’s In Store For the Future of Travel?

This past week, our very own Vice President of Strategy Jesus Ramirez sat down with Christine Kettmer, Senior Director of Customer Experience and Innovation for Marriott International, to discuss the future of travel during a Brand Innovators series. It was such a good conversation packed with so many valuable insights, that we decided to dedicate this week’s CX news roundup around the future of travel, as well.